How can we be sure the quality will be consistent across consultants?

It starts and ends with how we hire. And honestly, this is where most firms fall short.

Here’s how we think about it. Imagine the highest-stakes client imaginable walks through the door — someone where the outcome matters to us personally, beyond just professionally. If we could only feel confident assigning that person to one or two consultants on our roster, then our standards aren’t high enough. The bar we hold ourselves to is this: we should be able to assign any consultant on our team to our most important client and feel completely confident they’re getting the best we have to offer. That isn’t aspirational language — it’s the actual standard we filter for. Every person on our team passed that test. If they hadn’t, they wouldn’t be here.

That’s what consistency actually looks like. Not a script everyone follows, but a level of talent and care that’s present in every person wearing our name.