What is your refund policy?

We offer an initial grace period at the start of every engagement. During that window, you can change your service level — add scope, reduce scope, or cancel — for any reason. We build this in so you can commit with clarity, not pressure. If something doesn’t feel right once the process begins, it’s better to correct course early than push through a poor fit.

After the grace period ends, we don’t offer refunds. At that point, your consultant and essay specialist have committed real, finite time and capacity to your work. We’re a boutique firm by design, and we don’t overbook — when we say yes to a client, it means saying no to someone else. That’s how we protect quality, and it’s also why the policy needs to be firm once the engagement is underway.

We’re upfront about this so there are no surprises. Read the policy, ask questions, and make sure the fit feels right before you sign — that’s exactly what the consultation call is for. Once we start, we’re fully committed to you, and we hope you’ll be fully committed too.